Last Updated: December 15, 2025
At SmartYx LLC, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a fair and straightforward return and refund policy.
Return Window
- Returns must be requested within 14 calendar days from the date of delivery.
- To be eligible for a return, products must be unused, in original packaging, and in the same condition as received.
Return Process
- Contact us at support@smartyx.shop or call +1 364-217-3994 to initiate a return.
- Provide your order number, reason for return, and photos if applicable.
- We will review your request and provide a Return Authorization (RA) number.
- Ship the product back to:
SmartYx LLC
212 N 2nd Street, Ste 100, Richmond, KY 40475, United States
Who Pays for Return Shipping?
- Customers are responsible for return shipping costs unless the product is defective or we made an error.
Refund Processing
- Once we receive your return and inspect the product, a refund will be issued to your original payment method within 7 business days.
- Refunds may take additional time to appear on your statement depending on your bank or payment provider.
Exchanges
- Exchanges are allowed for products of equal value.
- Contact us to arrange an exchange, and we will provide detailed instructions.
Non-Returnable Items
- Gift cards, downloadable products, and certain hygiene-sensitive products cannot be returned.